ABOUT


Software developer with 4 years of experience in developing custom scientific software tools and web applications. Robust history of customer service experience, coaching, and providing tech support. Dedicated to finding creative solutions to difficult problems. Passionate about learning new languages and tools to improve your business. Graduate of the Computer Science program at Northern Arizona University.


EDUCATION

Computer Science
Northern Arizona University
Bachelor of Science

MAY 2015

Administration of Justice
Glendale Community College
Associate of Arts
Associate of Applied Science
Associate of General Studies

SUMMER 2012



WORK

Application Systems Analyst
Northern Arizona University

Published Python and R packages for parsing, converting, and manipulating data. Created lipd.net and web application for specialized scientific data processing. Implemented changes based on requirements, feedback, and use cases provided. Used RESTful web services and APIs to connect web application to multiple endpoints.

NOVEMBER 2014 - MAY 2019

Apple Service Technician
Follett Corporation

Apple certified for all notebook, desktop, and software products. Diagnosed and repaired computers quickly and accurately to ensure customer satisfaction. Responsible for parts inventory and training employees.

JULY 2013 - NOVEMBER 2014

Apple Service Technician
MacMedia Inc.

Consistent in high retail sales and customer service. Provided on-site home installations and technical support. Taught weekly classes to the general public on various topics.

JANUARY 2011 - AUGUST 2012

Shift Supervisor
Starbucks

Coordinated shift breaks and daily duties. Multi-tasked projects in a busy work environment. Reached goals on promotions and joined the Coffee Master program. Responsible for balancing registers and safe.

JANUARY 2008 - JANUARY 2011



AWARDS

Dean's List
Northern Arizona University

FALL 2012, SPRING 2014, FALL 2014

President's Honor List
Glendale Community College

FALL 2008, SPRING 2009, FALL 2009, SPRING 2010

Associate in Applied Science with High Distinction
Glendale Community College

2012



CONTACT

Email
heiser [at] nau [dot] edu

SOCIAL LINKS